Locker, Kitty O. creator Kaczmarek, Stephen Kyo. Braun, Kathryn text bibliography nyu New York McGraw-Hill 2005 2004 2nd Canadian ed. monographic eng

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xxx, 626 p. : ill. ; 26 cm. Contents: Building effective messages: Introduction to business communication -- Adapting your message to your audience -- Communicating across cultures -- Planning, writing and revising -- Creating goodwill: You-attitude -- Positive emphasis -- Reader benefits -- Letters, memos and e-mail messages: Formats for letters and memos -- Informative and positive messages -- Negative messages -- Persuasive messages -- Email messages -- Polishing your writing: Editing for grammar and punctuation -- Choosing the right word -- Editing sentences and paragraphs -- Interpersonal communication: Listening -- Working and writing in teams -- Planning, managing and recording meetings -- Making oral presentations -- Research, reports and visuals: Finding, analyzing and documenting information -- Proposals and progress reports -- Short reports -- Long reports -- Using visuals -- Job hunting: Researching jobs -- Creating persuasive resumes -- Job application letters -- Preparing for job interviews -- After the interview: follow-up letters and emails and job offers -- Kitty O. Locker, Stephen Kyo Kaczmarek & Kathryn Braun. Includes bibliographical references and index. Business communication HF5718.L63 651.7 0070927286 20039058808 http://www.loc.gov/catdir/description/mh031/2002035595.html http://www.loc.gov/catdir/toc/fy036/2002035595.html http://www.loc.gov/catdir/description/mh031/2002035595.html http://www.loc.gov/catdir/toc/fy036/2002035595.html DLC 020927 20220302111751.0 12947852