TY - BOOK ED - CIPS TI - Operations management in supply chains. SN - 9781861242372 AV - HF5437.AD6.C48 PY - 2012/// CY - Stamford PB - Profex KW - Operations management N1 - Optional unit Advanced Diploma in procurement and supply: course book; Contents: The role and activities of operations management -- The objectives and strategies of operations management -- Operations processes -- Process design and technology -- Product and service design -- Design of networks and layouts -- Planning and control in operations management -- MRP, MRPII and ERP -- Improving performance -- Failure prevention and recovery -- Total quality management -- Techniques for quality management -- Techniques for quality improvement -- ER -