TY - BOOK AU - TI - Operations management SN - 0749427760 AV - HF5415.15.W31 PY - 1999/// CY - London PB - Kogan Page, N1 - Includes index; Contents:Operations,process and managers -- Operations strategy -- Product planning and design -- Forecasting demand -- Designing the process -- :Planning for the process -- Short-term scheduling -- MRP and JIT -- Quality management -- Measuring and improving performance -- Managing the supply chain ER -