TY - BOOK AU - Tan, Keah-Choon. AU - Leong, G. Keong. TI - Supply chain management: a balanced approach SN - 9781111532642 AV - HD38.5.W57(3e) PY - 2012/// CY - Mason PB - South-Western, Cengage Learning N1 - Includes index; Contents: Part 1: Supply chain management: an overview : Introduction to supply chain management -- Part 2: Purchasing issues in supply chain management: Purchasing management -- Supplier relationship management -- Strategic sourcing for successful supply chain management -- part 3: Operations issues in supply chain management: Collaborative planning, forecasting and replenishment -- Enterprise resource planning systems -- Inventory management -- Process management: just-in-time and total quality management -- Distribution issues in supply chain management: Logistics management -- Customer relationship management -- Location decisions -- Service response logistics -- Part 5: Sustaining competitive advantage: Process integration -- Performance management ER -