Lehman, Carol M. <br/><br/>
Business communication. / 
Carol M. Lehman, Debbie D. DuFrene. 
 - 15th ed. 
 - Mason, OH:  Thomson/South-Western,  2008. 
 - xxi, 543p. :  ill. ;  29 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Contents: Communication foundations: Establishing a framework for business communication -- Focusing on interpersonal and group communication -- Communication analysis: Planning spoken and written messages -- Preparing spoken and written messages -- Communication through voice, electronic and written messages: Communicating electronically -- Delivering good and neutral-news messages -- Delivering bad-news messages -- Delivering persuasive messages -- Communication through reports and business presentations: Understanding the report process and research methods -- Managing data and using graphics -- Organizing and preparing reports and proposals -- Designing and delivering business presentations -- Communication for employment: Preparing resumes and application messages -- Interviewing for a job and preparing employment messages --  
<br/><br/><label>ISBN: </label>032454278X 9780324542783 
<br/><br/><label>LCCN: </label>2007920207 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Commercial correspondence.<br/>Business report writing.<br/>Business communication.
<br/><br/><label>LC Class. No.: </label>HF5721.L52