TY  - BOOK
AU  - Lehman,Carol M.
AU  - DuFrene,Deborah Daniel
TI  - Business communication.
SN  - 032454278X
AV  - HF5721.L52 
PY  - 2008///
CY  - Mason, OH
PB  - Thomson/South-Western
KW  - Commercial correspondence
KW  - Business report writing
KW  - Business communication
N1  - Includes bibliographical references and index; Contents: Communication foundations: Establishing a framework for business communication -- Focusing on interpersonal and group communication -- Communication analysis: Planning spoken and written messages -- Preparing spoken and written messages -- Communication through voice, electronic and written messages: Communicating electronically -- Delivering good and neutral-news messages -- Delivering bad-news messages -- Delivering persuasive messages -- Communication through reports and business presentations: Understanding the report process and research methods -- Managing data and using graphics -- Organizing and preparing reports and proposals -- Designing and delivering business presentations -- Communication for employment: Preparing resumes and application messages -- Interviewing for a job and preparing employment messages --
UR  - http://www.loc.gov/catdir/toc/fy0711/2007920207.html
ER  -