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  <titleInfo>
    <title>Improving quality and performance: concepts, programs, and techniques</title>
  </titleInfo>
  <name type="personal">
    <namePart>Schroeder, Patricia.</namePart>
  </name>
  <typeOfResource>text</typeOfResource>
  <genre authority="marc">bibliography</genre>
  <originInfo>
    <place>
      <placeTerm type="code" authority="marccountry">mou</placeTerm>
    </place>
    <place>
      <placeTerm type="text">St. Louis</placeTerm>
    </place>
    <publisher>Mosby</publisher>
    <dateIssued>1994</dateIssued>
    <issuance>monographic</issuance>
  </originInfo>
  <language>
    <languageTerm authority="iso639-2b" type="code">eng</languageTerm>
  </language>
  <physicalDescription>
    <form authority="marcform">print</form>
    <extent>xiv, 203 p. : ill. ; 29 cm.</extent>
  </physicalDescription>
  <tableOfContents>Contents: Improving quality and performance: concepts and strategies: Improving quality and performance: the concepts -- Improving quality and performance: the programs -- Improving quality and performance: tools and techniques -- Improving quality and performance: implications for managers -- Improving quality and performance: implications for the team facilitator/quality adviser -- Improving quality and performance: implications for managers -- Improving quality and performance: implications for staff education and development -- Improving quality and performance: applications and examples: From QA to QI: people. materials and methods bridge the transition -- Monitoring skin integrity within a CQI structure -- Patient identification: a quality imperative -- Patient satisfaction: a CQI pilot project -- Cutting the blame rope in the transfer tug-of-war: a QI project team approach -- Incident reporting within the framework of CQI: data collection of finger pointing? -- "if only they would": creating change through a quality initiative -- Moving from QA to CQI: getting started -- Creating a quality corporate culture through 100 percent employee involvement -- Total quality management in an academic teaching hospital: early experiences -- Planning and implementing total quality management -- Improving quality and performance: lessons learned -- </tableOfContents>
  <note type="statement of responsibility">[edited by] Patricia Schroeder.</note>
  <note>Includes bibliographical references and index.</note>
  <subject authority="lcsh">
    <topic>Total quality management</topic>
  </subject>
  <subject authority="lcsh">
    <topic>Nursing</topic>
    <topic>Quality control</topic>
  </subject>
  <subject authority="lcsh">
    <topic>Medical care</topic>
    <topic>Quality control</topic>
  </subject>
  <subject authority="mesh">
    <topic>Quality Assurance, Health Care</topic>
  </subject>
  <subject authority="mesh">
    <topic>Nursing Services</topic>
    <topic>standards</topic>
  </subject>
  <subject authority="mesh">
    <topic>Nursing Care</topic>
    <topic>standards</topic>
  </subject>
  <classification authority="lcc">RT85.5.I55 </classification>
  <classification authority="ddc" edition="21">362.1/73/0685</classification>
  <classification authority="nlm">WY 100 T348 1994</classification>
  <identifier type="isbn">0801670039</identifier>
  <identifier type="lccn">93002547</identifier>
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    <recordCreationDate encoding="marc">930603</recordCreationDate>
    <recordChangeDate encoding="iso8601">20221010123835.0</recordChangeDate>
    <recordIdentifier source="OSt">2994905</recordIdentifier>
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