Effective leadership and management in nursing. /
Eleanor J. Sullivan, Phillip J. Decker.
- 6th ed.
- New Jersey: Pearson/Prentice Hall, 2005.
- xx, 344 p. : ill. (some col.) ; 26 cm.
Includes bibliographical references and index.
Contents: Understanding nursing management and organizations: Introduction to nursing management -- How organizations are designed -- How nursing care is delivered -- Leading and managing -- Understanding legal and ethical issues -- Understanding power and politics -- Key skills in nursing management: Thinking critically, making decisions, solving problems -- Communicating effectively -- Handling conflict -- Delegating successfully -- Building and managing teams -- Budgeting and managing resources -- Managing and improving quality -- Using health care technology systems -- Managing stress and time -- Initiating and managing change -- Managing human resources: Handling staffing and scheduling -- Recruiting and selecting staff -- Motivating and developing staff -- Coaching, disciplining and terminating staff -- Reducing turnover, retaining staff -- Managing absenteeism and other staff problems -- Handling collective-bargaining issues --