TY - BOOK AU - Hamilton,Cheryl AU - Creel,Bonnie TI - Communicating for success. SN - 0205524753 AV - HF5718.H28 U1 - 651.7 22 PY - 2011/// CY - Boston PB - Allyn & Bacon KW - Business communication KW - Oral communication KW - Public speaking KW - Success N1 - Includes bibliographical references (p. 419-432) and indexes; Contents: Getting started in communication -- Using perception to understand self and others -- Listening -- Verbal communication -- Nonverbal communication -- Building interpersonal relationships -- Developing and managing interpersonal relationships and conflicts -- Communicating in problem-solving groups -- Becoming effective group members and leaders -- Public speaking: getting started -- Selecting a topic and gathering supporting materials -- Informative speaking -- Adding visuals and practicing your presentation -- Persuasive speaking -- ER -