Hybels, Saundra. <br/><br/>
Communicating effectively. / 
Saundra Hybels, Richard L. Weaver II. 
 - 6th ed. 
 - Boston :  McGraw Hill,  2001. 
 - xxii, 648 p. :  col. ill. ;  26 cm. +  1 computer optical disc (4 3/4 in.) 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Contents: The Communication process -- Self and communication -- Listening -- Verbal communication -- Nonverbal communication -- Interpersonal relationships -- Evaluating and improving relationships -- Communicating at work -- Small groups: characteristics -- Group leadership, participation and conflict management -- Getting started -- Finding speech material -- Organizing and outlining the speech -- Delivering the speech -- The informative speech -- The persuasive speech --  
<br/><br/><br/>System requirements for accompanying computer disc: Windows and Macintosh; Netscape Navigator 4.0 (or higher) or Internet Explorer 4.5 (or higher), Version 1.1a. 
<br/><br/><label>ISBN: </label>0072315679 (pbk. : alk. paper) 
<br/><br/><label>LCCN: </label>00031866  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Oral communication.
<br/><br/><label>LC Class. No.: </label>P95.H9  
<br/><br/><label>Dewey Class. No.: </label>302.2/242