01704cam a2200301 a 4500 11977863 OSt 20230425111748.0 000418s2001 maua b 001 0 eng 00031866 0072315679 (pbk. : alk. paper) DLC DLC DLC P95.H9 302.2/242 21 Hybels, Saundra. 1082 Communicating effectively. / Saundra Hybels, Richard L. Weaver II. 6th ed. Boston : McGraw Hill, 2001. xxii, 648 p. : col. ill. ; 26 cm. + 1 computer optical disc (4 3/4 in.) Includes bibliographical references and index. Contents: The Communication process -- Self and communication -- Listening -- Verbal communication -- Nonverbal communication -- Interpersonal relationships -- Evaluating and improving relationships -- Communicating at work -- Small groups: characteristics -- Group leadership, participation and conflict management -- Getting started -- Finding speech material -- Organizing and outlining the speech -- Delivering the speech -- The informative speech -- The persuasive speech -- System requirements for accompanying computer disc: Windows and Macintosh; Netscape Navigator 4.0 (or higher) or Internet Explorer 4.5 (or higher), Version 1.1a. Oral communication. 1045 Weaver, Richard L., 1083 7 cbc orignew 1 ocip 20 y-gencatlg lcc BK 9464 16964 0 0 lcc 0 0 WIUC-KL WIUC-KL GEN 2023-03-10 0 P95.H9(6e) K/2997/0095/23 2023-03-23 00:00:00 2023-03-23 BK