TY  - BOOK
AU  - Hybels,Saundra
AU  - Weaver,Richard L.
TI  - Communicating effectively.
SN  - 0072315679 (pbk. : alk. paper)
AV  - P95.H9  
U1  - 302.2/242 21
PY  - 2001///
CY  - Boston
PB  - McGraw Hill
KW  - Oral communication
N1  - Includes bibliographical references and index; Contents: The Communication process -- Self and communication -- Listening -- Verbal communication -- Nonverbal communication -- Interpersonal relationships -- Evaluating and improving relationships -- Communicating at work -- Small groups: characteristics -- Group leadership, participation and conflict management -- Getting started -- Finding speech material -- Organizing and outlining the speech -- Delivering the speech -- The informative speech -- The persuasive speech --
ER  -