@book{9518,
	author = {Wrench, Jason S. and McCroskey, James C.},
	title = {Human communication in everyday life : explanations and applications. /},
	publisher = {Pearson Education,},
	year = {2008.},
	address = {Boston :},
	url = {http://www.loc.gov/catdir/toc/ecip0714/2007013457.html}
}