@book{9541,
	author = {Futrell, Charles.},
	title = {Fundamentals of selling: customers for life through service. /},
	publisher = {McGraw-Hill/Irwin,},
	year = {2014.},
	address = {New York, NY:},
	edition = {13th ed.},
	url = {http://www.loc.gov/catdir/enhancements/fy1307/2012051445-d.html}
}