01793cam a2200301 i 450000100090000000300040000900500170001300800410003001000170007102000180008804000270010604200080013304300120014105000210015308200160017410000200019024500820021025000130029226400290030530000510033433600210038533700250040633800230043150400510045450509020050565000570140770000270146418772136OSt20230426142647.0150904s2017    maua     b    001 0 eng    a  2015033275  a9780134319056  aDLCbengcLCerdadDLC  apcc  an-us---00aHF5718.2.U6.T45 00a658.4/52231 aThill, John V.,10aExcellence in business communication. /cJohn V. Thill, Courtland L. Bovée.  a12th ed. 1aBoston:bPearson,c2017.  axlviii, 623 p. :bcolor illustrations ;c27 cm  atext2rdacontent  aunmediated2rdamedia  avolume2rdacarrier  aIncludes bibliographical references and index.  aContents: Understanding the foundations of business communication: Professional communication in a digital, social, mobile world -- Collaboration, interpersonal communication and business etiquette -- Communication challenges in a diverse, global marketplace -- Applying the three-step writing process: Planning business messages -- Writing business messages -- Completing business messages -- Crafting brief business: Crafting messages for digital channels -- Writing routine and positive messages -- Writing negative messages -- Writing persuasive messages -- Preparing reports and presentations: Planning reports and proposals -- Writing reports and proposals -- Completing reports and proposals -- Developing and delivering business presentations -- Writing employment messages and interviewing for jobs: Building careers and writing résumés -- Applying and interviewing for employment --  0aBusiness communicationzUnited StatesvCase studies.1 aBovée, Courtland L.,