02046cam a2200349 i 4500 18772136 OSt 20230426142647.0 150904s2017 maua b 001 0 eng 2015033275 9780134319056 DLC eng LC rda DLC pcc n-us--- HF5718.2.U6.T45 658.4/5 23 Thill, John V., 1310 Excellence in business communication. / John V. Thill, Courtland L. Bovée. 12th ed. Boston: Pearson, 2017. xlviii, 623 p. : color illustrations ; 27 cm text rdacontent unmediated rdamedia volume rdacarrier Includes bibliographical references and index. Contents: Understanding the foundations of business communication: Professional communication in a digital, social, mobile world -- Collaboration, interpersonal communication and business etiquette -- Communication challenges in a diverse, global marketplace -- Applying the three-step writing process: Planning business messages -- Writing business messages -- Completing business messages -- Crafting brief business: Crafting messages for digital channels -- Writing routine and positive messages -- Writing negative messages -- Writing persuasive messages -- Preparing reports and presentations: Planning reports and proposals -- Writing reports and proposals -- Completing reports and proposals -- Developing and delivering business presentations -- Writing employment messages and interviewing for jobs: Building careers and writing résumés -- Applying and interviewing for employment -- Business communication United States Case studies. 1311 Bovée, Courtland L., 1312 7 cbc orignew 1 ecip 20 y-gencatlg lcc BK 9545 17045 0 0 lcc 0 0 WIUC-KL WIUC-KL GEN 2023-03-15 0 HF5718.2.U6.T45(12e) K/3111/0209/23 2023-04-26 00:00:00 2023-04-26 BK