01976cam a2200361 i 4500 17815458 OSt 20230426155808.0 130717s2015 nju 001 0 eng 2013028137 9780133544176 (alk. paper) 0133544176 DLC eng LC rda DLC pcc n-us--- HF5718.2.U6.T45 658.4/5 23 Thill, John V. 1310 Excellence in business communication. / John V. Thill, Courtland L. Bovee. 11th ed. Boston: Pearson, 2015. xlii, 630 p. ; 28 cm text rdacontent unmediated rdamedia volume rdacarrier Includes index. Contents: Understanding the foundations of business communication: Achieving success through effective business communication -- Mastering team skills and interpersonal communication -- Communicating in a world of diversity -- Applying the three-step writing process: Planning business messages -- Writing business messages -- Completing business messages -- Crafting brief messages: Crafting messages for electronic and social media -- Writing routine and positive messages -- Writing negative messages -- Writing persuasive messages -- Preparing reports and oral presentations: Planning reports and proposals -- Writing reports and proposals -- Completing reports and proposals -- Designing and delivering oral and online presentations -- Writing employment messages and interviewing for jobs: Building careers and writing resumes -- Applying and interviewing for employment -- Business communication United States Case studies. 1311 Bovée, Courtland L. 1312 7 cbc orignew 1 ecip 20 y-gencatlg lcc BK 9552 17052 0 0 lcc 0 0 WIUC-KL WIUC-KL GEN 2023-03-15 0 HF5718.2.U6.T45(11e) K/3116/0214/23 2023-04-26 00:00:00 2023-04-26 BK