Rowan, Will.

Digital marketing: using new technologies to get closer to your customers. / [electronic resource] Will Rowan. - London : Kogan Page, 2002. - x, 246 p. : ill. ; 24 cm.

Includes bibliographical references and index.

Contents: Introduction -- Digital marketing and customer consent -- Plannng marketing campaigns -- Building trusting relationships with customers -- Managing customer information -- Sustaining customer relationships -- Didgital customer service -- How to fragment digital media constructively -- Adding value by measuring and managing the return on investment in customers -- Marketing to digital communities -- Conclusion.

0749436646


Marketing--Data processing.


Electronic books.

HF5415.125.R69 /