Digital marketing: using new technologies to get closer to your customers. / [electronic resource]
Will Rowan.
- London : Kogan Page, 2002.
- x, 246 p. : ill. ; 24 cm.
Includes bibliographical references and index.
Contents: Introduction -- Digital marketing and customer consent -- Plannng marketing campaigns -- Building trusting relationships with customers -- Managing customer information -- Sustaining customer relationships -- Didgital customer service -- How to fragment digital media constructively -- Adding value by measuring and managing the return on investment in customers -- Marketing to digital communities -- Conclusion.