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  <titleInfo>
    <title>Digital marketing: using new technologies to get closer to your customers</title>
  </titleInfo>
  <name type="personal">
    <namePart>Rowan, Will.</namePart>
    <role>
      <roleTerm authority="marcrelator" type="text">creator</roleTerm>
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  <name type="corporate">
    <namePart>NetLibrary, Inc</namePart>
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  <typeOfResource>text</typeOfResource>
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  <genre authority="local">Electronic books.</genre>
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    <place>
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    <publisher>Kogan Page</publisher>
    <dateIssued>2002</dateIssued>
    <issuance>monographic</issuance>
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  <language>
    <languageTerm authority="iso639-2b" type="code">eng</languageTerm>
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  <physicalDescription>
    <form authority="marcform">electronic</form>
    <form authority="gmd">electronic resource</form>
    <extent>x, 246 p. : ill. ; 24 cm.</extent>
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  <tableOfContents>Contents: Introduction -- Digital marketing and customer consent -- Plannng marketing campaigns -- Building trusting relationships with customers -- Managing customer information -- Sustaining customer relationships -- Didgital customer service -- How to fragment digital media constructively -- Adding value by measuring and managing the return on investment in customers -- Marketing to digital communities -- Conclusion. </tableOfContents>
  <note type="statement of responsibility">Will Rowan.</note>
  <note>Includes bibliographical references and index.</note>
  <subject authority="lcsh">
    <topic>Marketing</topic>
    <topic>Data processing</topic>
  </subject>
  <classification authority="lcc">HF5415.125.R69  </classification>
  <identifier type="isbn">0749436646</identifier>
  <identifier type="uri">http://www.columbia.edu/cgi-bin/cul/resolve?clio4252786</identifier>
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