01051cam a2200253 a 4500 3467089 20210414113944.0 930104s1994 ilua b 000 0 eng 1556239696 DLC DLC DLC HF5415.5.M13 MacNeill, Debra J. Customer service excellence. / Debra J. MacNeill. Burr Ridge, Ill. : Business One Irwin/Mirror Press, c1994. xiii, 95 p. : ill. ; 26 cm. The Business skills express series Includes bibliographical references. Contents: Self-assesment -- Understanding your customers -- Uncovering customer needs -- Communication is the key -- A Five-star approach to problem resolution -- Lasting impressions -- A Plan for action -- Post-test. Customer services. 7 cbc orignew 1 ocip 19 y-gencatlg lcc BK 965 8465 0 0 lcc 0 0 WIUC-1 WIUC-1 GEN 2012-05-24 0 HF5415.5.M13 2337/12 2012-05-24 00:00:00 1 2012-05-24 BK 0 0 lcc 0 0 WIUC-1 WIUC-1 GEN 2012-05-24 0 HF5415.5.M131 2338/12 2012-05-24 00:00:00 2 2012-05-24 BK 0 0 lcc 0 0 WIUC-1 WIUC-1 GEN 2012-05-24 0 HF5415.5.M132 2339/12 2012-05-24 00:00:00 3 2012-05-24 BK 0 0 lcc 0 0 WIUC-1 WIUC-1 GEN 2012-05-24 0 HF5415.5.M133 2340/12 2012-05-24 00:00:00 4 2012-05-24 BK 0 0 lcc 0 0 WIUC-1 WIUC-1 GEN 2012-05-24 0 HF5415.5.M134 2341/12 2012-05-24 00:00:00 5 2012-05-24 BK 0 0 lcc 0 0 WIUC-1 WIUC-1 GEN 2012-05-24 0 HF5415.5.M135 2342/12 2012-05-24 00:00:00 6 2012-05-24 BK 0 0 lcc 0 0 WIUC-1 WIUC-1 GEN 2012-05-24 0 HF5415.5.M136 2343/12 2012-05-24 00:00:00 7 2012-05-24 BK 0 0 lcc 0 0 WIUC-1 WIUC-1 GEN 2012-05-24 0 HF5415.5.M137 2344/12 2012-05-24 00:00:00 8 2012-05-24 BK 0 0 lcc 0 0 WIUC-1 WIUC-1 GEN 2012-05-24 0 HF5415.5.M138 2345/12 2012-05-24 00:00:00 9 2012-05-24 BK 0 0 lcc 0 0 WIUC-1 WIUC-1 GEN 2012-05-24 0 HF5415.5.M139 2346/12 2012-05-24 00:00:00 10 2012-05-24 BK 0 0 lcc 0 0 WIUC-1 WIUC-1 REF 2012-11-21 0 HF5415.5.M13 6795/12 2012-11-21 00:00:00 11 2012-11-21 BK