Customer service excellence MacNeill, Debra J. creator text bibliography ilu Burr Ridge, Ill Business One Irwin/Mirror Press c1994 1994 monographic eng
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xiii, 95 p. : ill. ; 26 cm. Contents: Self-assesment -- Understanding your customers -- Uncovering customer needs -- Communication is the key -- A Five-star approach to problem resolution -- Lasting impressions -- A Plan for action -- Post-test. Debra J. MacNeill. Includes bibliographical references. Customer services HF5415.5.M13 The Business skills express series 1556239696 DLC 930104 20210414113944.0 3467089