TY - BOOK AU - Byars, Lloyd L. TI - Supervision: key link to productivity SN - 9780071313698 AV - HF5549.12.R83(10e) PY - 2010/// CY - New York PB - McGraw-Hill Education N1 - includes index; Content: Supervision in the changing workplace-- Making sound and creative decisions-- Improving communication skills-- Motivating today's employees-- Managing change and innovation-- Ethics and organization politics-- Supervisory planning-- Managing your time-- Organizing and delegating-- Understanding work groups and teams-- Staffing and training skills-- Understanding equal employment opportunity-- Counseling and supporting employees-- Developing leadership skills-- Handling conflicts and stress-- Appraising and rewarding performance-- Employee and labor relations-- Supervisory control and quality-- Improving productivity-- Providing a safe and healthy work environment ER -