Fisher, Judith E. <br/><br/>
The phone book: telephone skills for business success. / 
Judith E. Fisher. 
 - Chicago :  Irwin Mirror Press,  c1996. 
 - xiii, 128 p. :  ill., map ;  28 cm. 
<br/><br/> Includes index. 
<br/><br/>Contents: The Challenges of telephone communication -- Three key telephone skills -- Handling incoming calls -- Handling customer orders on the telephone -- Handling customer problems and complaints -- Handling outbound calls -- Using the telephone in sales situations -- Using telephone technology. 
<br/><br/><label>ISBN: </label>0256187444 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Telephone in business.
<br/><br/><label>LC Class. No.: </label>HF5541.T4F578  /