01167cam a2200241 a 4500 4449932 20210414113945.0 950210s1995 iluab 001 0 eng 0256187444 DLC DLC DLC HF5541.T4F578 Fisher, Judith E. The phone book: telephone skills for business success. / Judith E. Fisher. Chicago : Irwin Mirror Press, c1996. xiii, 128 p. : ill., map ; 28 cm. Includes index. Contents: The Challenges of telephone communication -- Three key telephone skills -- Handling incoming calls -- Handling customer orders on the telephone -- Handling customer problems and complaints -- Handling outbound calls -- Using the telephone in sales situations -- Using telephone technology. Telephone in business. Publisher description http://www.loc.gov/catdir/description/mh031/95001863.html Table of contents http://www.loc.gov/catdir/toc/mh031/95001863.html lcc BK 974 8474 0 0 lcc 0 0 WIUC-1 WIUC-1 GEN 2012-05-28 0 HF5541.T4F578 2467/12 2012-05-28 00:00:00 1 2012-05-28 BK 0 0 lcc 0 0 WIUC-1 WIUC-1 GEN 2012-05-28 0 HF5541.T4F5781 2468/12 2012-05-28 00:00:00 2 2012-05-28 BK 0 0 lcc 0 0 WIUC-1 WIUC-1 GEN 2012-05-28 0 HF5541.T4F5782 2469/12 2012-05-28 00:00:00 3 2012-05-28 BK 0 0 lcc 0 0 WIUC-1 WIUC-1 GEN 2012-05-28 0 HF5541.T4F5783 2470/12 2012-05-28 00:00:00 4 2012-05-28 BK 0 0 lcc 0 0 WIUC-1 WIUC-1 GEN 2012-05-28 0 HF5541.T4F5784 2471/12 2012-05-28 00:00:00 5 2012-05-28 BK 0 0 lcc 0 0 WIUC-1 WIUC-1 GEN 2012-05-28 0 HF5541.T4F5785 2472/12 2012-05-28 00:00:00 6 2012-05-28 BK 0 0 lcc 0 0 WIUC-1 WIUC-1 GEN 2012-05-28 0 HF5541.T4F5786 2473/12 2012-05-28 00:00:00 7 2012-05-28 BK 0 0 lcc 0 0 WIUC-1 WIUC-1 GEN 2012-05-28 0 HF5541.T4F5787 2474/12 2012-05-28 00:00:00 8 2012-05-28 BK