TY  - BOOK
AU  - Fisher,Judith E.
TI  - The phone book: telephone skills for business success.
SN  - 0256187444
AV  - HF5541.T4F578  
PY  - 1996///
CY  - Chicago
PB  - Irwin Mirror Press
KW  - Telephone in business
N1  - Includes index; Contents: The Challenges of telephone communication -- Three key telephone skills -- Handling incoming calls -- Handling customer orders on the telephone -- Handling customer problems and complaints -- Handling outbound calls -- Using the telephone in sales situations -- Using telephone technology
UR  - http://www.loc.gov/catdir/description/mh031/95001863.html
UR  - http://www.loc.gov/catdir/toc/mh031/95001863.html
ER  -