Selling: building partnerships. /
Barton A. Weitz, Stephen B. Castleberry and John F. Tanner Jr.
- Boston: McGraw-Hill, 2007.
- xxi, 481 p.: ill.; 26 cm.
Includes endnotes, glossary and indexes.
Contents: The Field of selling: Selling and salespeople -- Building partnering relationships -- Knowledge and skills requirements: Ethical and legal issues in selling -- Buying behaviour and the buying process-- Using communication principles to build relationships -- Adaptive selling for relationship building -- The Partnership process: Prospecting -- Planning the sales call -- Making the sales call -- Strengthening the presentation -- Responding to objections -- Obtaining commitment -- Formal negotiating -- After the sale: building long-term partneships -- The Salesperson as a manager: Managing your time and territory -- Managing within your company -- Managing your career.