@book{9978,
	author = {Adler, Ronald B. and Rodman, George },
	title = {Understanding human communication. /},
	publisher = {Oxford University Press,},
	year = {2003.},
	address = {New York:},
	edition = {8th ed.},
	url = {http://www.loc.gov/catdir/enhancements/fy0636/2002074287-d.html}
}