WIUC-GHANA LIBRARY Search for 'su:"Customer services. "'

Agile Competition and virtual organization: strategies for enriching the customer /

By Goldman, Steven L.
New York: Van Nostraud Reinhold, 1995 .
xxix, 414 p.: , Includes index. 24cm..
0442019033

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Customer service :a practical approach. /

By Harris, Elaine K..
Upper Saddle River, N.J. : Pearson Prentice Hall, 2010 .
xiv, 177 p. : , Includes index. 26 cm..
9780135064337 (alk. paper) | 0135064333 (alk. paper)

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Services marketing :integrating customer focus across the firm. /

By Zeithaml, Valarie A..
Boston : McGraw-Hill/Irwin, 2006 .
xxvii, 708 p. : 27 cm..
0072961945 (alk. paper)

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Customer service excellence. /

By MacNeill, Debra J..
Burr Ridge, Ill. : Business One Irwin/Mirror Press, 1994 .
xiii, 95 p. : 26 cm..
1556239696

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Deliver outstanding customer service: gain and retain customers and stay ahead of the competition. /

By Nash, Susan.
New Delhi: UBS Publishers, 2002 .
224 p.: , Includes index. 22cm..
817476433x

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Measuring customer satisfaction. /

By Gerson, Richard F..
Menlo Park, Calif. : Kogan Page, 1993 .
ix, 144 p. : 26 cm..

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Managing to keep the customer :how to achieve and maintain superior customer service throughout the organization. /

By Desatnick, Robert L..
San Francisco : Jossey-Bass, 1987 .
xvi, 163 p. ; , Includes index. 24 cm..
1555420273 (alk. paper)

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Customer service :career success through customer loyalty. /

By Timm, Paul R..
Upper Saddle River, N.J. : Prentice Hall, 2011 .
xii, 226 p. : 26 cm..
9780135063972 (alk. paper) | 0135063973 (alk. paper)

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Supply chain management: strategy, planning, and operation. /

By Chopra, Sunil,.
.
528 p.: 26 cm.
9781292093567 | 1292093560

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Services marketing: integrating customer focus across the firm. /

By Zeithaml, Valarie A..
New York: McGraw-Hill Irwin, 2013 .
xxvii, 642 p. : 26 cm.cm..
9780071086967 | 007108696X

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Supply chain management: strategy, planning, and operation. /

By Chopra, Sunil,.
.
xvi, 457 p.: 0130264652

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Services marketing : people, technology, strategy /

By Lovelock, Christopher H..
Boston : Prentice Hall, 2011 .
xxii, 626 p. : 29 cm..
9780136107217 | 0136107214

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Customer service: career success through customer loyalty. /

By Timm, Paul R..
Boston: Prentice Hall, 2010 .
xii, 226 p.: , Includes index. 26cm..
9780135063972 | 0135063973

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