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Putting total quality management to work / Marshall Sashkin and Kenneth J. Kiser

By: Contributor(s): Material type: TextPublication details: San Francisco: Berrett-Koehler, c1993.Description: xiv, 201 p.: ill. 24cmISBN:
  • 1881052249
Subject(s): LOC classification:
  • HD62.15.S27
Contents:
Contents: What makes total quality management work? -- The Roots of TQM -- What is TQM? -- TQM tools and techniques -- Quality for the customer -- The Cultural basis of TQM -- Creating and supporting a TQM culture -- First steps toward TQM -- The Seven old tools -- The Baldridge award -- Key resources for TQM.
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Cover image Item type Current library Home library Collection Shelving location Call number Materials specified Vol info URL Copy number Status Notes Date due Barcode Item holds Item hold queue priority Course reserves
Books WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY General Stacks WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY HD62.15.S27 (Browse shelf(Opens below)) Available 1615/12

Includes index.

Contents: What makes total quality management work? -- The Roots of TQM -- What is TQM? -- TQM tools and techniques -- Quality for the customer -- The Cultural basis of TQM -- Creating and supporting a TQM culture -- First steps toward TQM -- The Seven old tools -- The Baldridge award -- Key resources for TQM.

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