Includes index.

Contents: Part I: Managers and the environment: Management -- The external and internal environments -- Globalization and the manager -- Stakeholders, ethics, and corporate social responsibility -- Part II: Strategizing: Planning and decision making -- Strategy -- Managing operations -- Part III: Organizing -- Control systems -- Organizational culture -- Developing high-performance teams -- Part IV: Leading: Staffing and developing a diverse workforce -- Motivating and rewarding employee performance -- Managing employee attitudes and well-being -- Managing through power, influence, and negotiation -- Effective leadership -- Communication -- Part V: Change: Managing innovation and change.