Includes bibliographical references and index.

Contents: Dentistry as a business: the business of dentistry -- Dental team management -- Practice management -- Legal and ethical issues in the dental business office -- Business office technology -- Office design and equipment placement -- Communication management: Working with dental office documents -- Storage of business records -- Written communications -- Electronic and telecommunications -- Business office systems: Appointment management systems -- Recall systems -- Inventory systems and supply ordering -- Dental insurance -- Financial systems: accounts receivable -- Other financial systems -- Infection control systems -- The dental assistant and the workplace: Planning and managing your career path --