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Total quality in general practice : practical steps to implementing the Patient's Charter. / Jacqueline Brooks and Irene Borgardts

By: Contributor(s): Material type: TextPublication details: Oxford : Radcliffe, ©1994.Description: xii, 123 p. : ill. ; 23 cmISBN:
  • 1857750667
Subject(s): LOC classification:
  • RT82.B79
Contents:
Contents: A Brief outline of total quality -- The Patients's Charter -- Where are we now? the health-check phase -- Quality in organizational culture and management style -- The Physical environment -- Quality in systems and procedures -- Setting standards and targets -- Monitoring standards and developing a business plan.
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Books WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY General Stacks WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE, GHANA - MAIN LIBRARY RT82.B79 (Browse shelf(Opens below)) 1 Available 6081/12

Includes index.

Contents: A Brief outline of total quality -- The Patients's Charter -- Where are we now? the health-check phase -- Quality in organizational culture and management style -- The Physical environment -- Quality in systems and procedures -- Setting standards and targets -- Monitoring standards and developing a business plan.

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