Includes index.

Contents: Management: Managers and managing -- The Evolution of management theory -- The Environment of management: The Organizational environment -- The Global environment -- Ethics, social responsibility and diversity -- Managing decision making and planning : The Manager as a decision maker -- The Manager as a planner and strategist -- Managing organizational structure -- Organizational control and culture -- Human resource management -- Managing individuals and groups: The Manager as a person -- Motivation -- Leadership -- Groups and teams -- Communication -- Organizational conflict, negotiations, politics and change -- Managing essential operations and processes -- Managing information systems and technologies -- Operations management: managing quality efficiency and responsiveness to customers -- The Management of innovation, product development and entrepreneurship.