includes index.

Contents: The Production/operations functions and the organization -- Production/operations strategy -- Planning and controlling the operations -- Production/operations management and financial management -- Prodution/operations management in manufacturing and sevice environments -- Marketing and product/services design -- Production/service:variety value -- Quality -- Reliability -- Product, service, operations and competitive strategies -- Locations and design of the plant or facilities -- Layout of the facilities -- Equipement selection -- Maintenance of the facilities equipment -- Production/operation systems design -- Manufacturing systems design -- Method study -- Work measurement -- Controlling quality through counting -- Operation control: an introduction -- Forecasting -- Capacity management and operations scheduling -- Manufacturing planning case study -- Data capture and release -- Inventory management -- Manufactoring planning and control systems -- Project management -- Resource allocation-linear programming -- Purchasing -- Production/operations and personnel management -- Health and safety management.