000			03030cam a22004334a 4500
001			15251633
003			OSt
005			20231009154828.0
008			080407s2009 maua b 001 0 eng
010			_a 2008015960
016	7		_a101470849 _2DNLM
020			_a9780763755577 (pbk.)
020			_a0763755575 (pbk.)
035			_a(OCoLC)222134739 _z(OCoLC)227920229
035			_a(OCoLC)ocn222134739
040			_aDNLM/DLC _cLC _dNLM _dBTCTA _dBAKER _dYDXCP _dC#P _dBWX _dCDX _dDLC
042			_apcc
050	0	0	_aR727.3.V36
060	1	0	_aW 21 _bV2176ca 2009
082	0	0	_a610.69 _222
100	1		_aVan Servellen, Gwen Marram. _92537
245	1	0	_aCommunication skills for the health care professional: concepts, practice, and evidence. / _cGwen van Servellen.
250			_a2nd ed.
260			_aBoston: _bJones and Bartlett Publishers, _c2009.
300			_axxxiv, 485 p. : _bill. ; _c26 cm.
504			_aIncludes bibliographical references (p. 439-462) and index.
505	0		_aContents: Health communications and quality care -- Principles of human communication -- The nature of therapeutic communications -- Cultural similarities and differences and communication -- The pervasive role of confirmation and empathy -- Communications that contribute to trust and mistrust of the providers -- The art and skillful use of questions -- Therapeutic use of silence and pauses -- The impact and limitations of self-disclosure -- The proper placement of advisement -- Reflections and interpretations -- The judicious use of confrontations, orders, and commands -- Communicating with patients with low literacy -- Communicating with patients with chronic and/or life-threatening illness -- Communicating with patients in crisis -- Communicating effectively with patients displaying significant negative or resistive coping responses -- Communications within and across healthcare provider groups -- Conflict in the healthcare system: understanding communications and resolving dispute -- Family dynamics and communications with patients' significant others -- The privileged nature of patient and provider communications: the issue of patients' rights -- The privileged nature of patient and provider communications: issues of confidentiality, anonymity, and privacy -- Health communications to enhance behavioral change -- Internet use and communications of patients and providers -- Altering systems of care to enhance healthcare communications --
650		0	_aAllied health personnel and patient. _92538
650		0	_aInterpersonal communication. _91021
650		0	_aCommunication in medicine. _9879
650	1	2	_aHealth Personnel. _92535
650	1	2	_aProfessional-Patient Relations. _92539
650	2	2	_aCommunication. _98
650	2	2	_aPatients _xpsychology. _92540
856	4	1	_3Table of contents only _uhttp://www.loc.gov/catdir/toc/ecip0815/2008015960.html
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2lcc _cBK
999			_c10106 _d17606