000 00965nam a22001817a 4500
008 120531t xxu||||| |||| 00| 0 eng d
020 _a0273686232 : 9780273686231
050 _aHF5415.55.E34
100 _aEgan, John
245 _aRelationship marketing : exploring relational strategies in marketing. /
_cJohn, Eghan
250 _a2nd ed.
260 _aHarlow :
_b Financial Times Prentice Hall,
_c 2004.
300 _axxiii, 268 p. :
_b ill. ;
_c 25 cm.
500 _aIncludes index.
505 _aContents: Relationships : Relationships in marketing -- Relationships -- Relationship economics -- Strategy continuum -- Relationship drivers -- The Core firm and its relationships : Customer partnerships -- Internal partnerships -- Supplier partnerships -- External partnerships -- Managing and controlling the relationship: Relationship technology -- Relationship management -- Back to the future.
650 _aRelationship marketing.
942 _2lcc
_cBK
999 _c1047
_d8547