000			01622nam a22001937a 4500
008			120620t xxu||||| |||| 00| 0 eng d
020			_a0131273213
050			_aHF5728.2.U6T45
100			_aThill, John V.
245			_aExcellence in business communication. / _cJohn V. Thill and Courtland L. Bovee
250			_a6th ed.
260			_aU.S.A.: _bPearson Prentice Hall, _cc2005.
300			_axxv, 546 p.: _bill.; _c27cm.
500			_aIncludes index.
505			_aContents: Understanding the foundations of business communication: Achieving success through effective business communication -- Communicating in teams and mastering listening, nonverbal communication, and business etiquette skills -- Communicating interculturally -- Applying the three-step writing process: Planning business messages -- Writing business messages -- Completing business messages -- Writing letters, memos, e-mail, and other brief messages: Writing routine messages -- Writing bad-news messages -- Writing persuasive messages -- Preparing reports and oral presentations: Planning business reports and proposals -- Writing business reports and proposals -- Completing formal business reports and proposals: Planning, writing, and completing oral presentations -- Writing employment messages and interviewing for jobs: writing resumes and application letters -- Interviewing for employment and following up -- Appendix A: Format and layout of business documents -- Appendix B: Documentation of report sources -- Appendix C: Correction symbols.
650			_bBusiness communication
700			_aBovee, Courtland L.
942			_2lcc _cBK
999			_c1479 _d8979