000			01844cam a2200277 a 4500
001			12043797
005			20210414114051.0
008			000616s2001 maua b 001 0 eng
010			_a
020			_a0070393680
040			_aDLC _cDLC _dDLC
050	0	0	_aTS156.G78
100	1		_aGryna, Frank M.
245	1	0	_aQuality planning and analysis :from product development through use. / _cFrank M. Gryna.
250			_a4th ed.
260			_aBoston : _bMcGraw-Hill, _cc2001.
300			_axxii, 730 p. : _bill. ; _c24 cm.
500			_aEarlier ed. by J.M. Juran.
504			_aIncludes bibliographical references and indexes.
505			_aContents: Basic concepts -- Companywide assessment of quality -- Quality improvement and cost reduction -- Operational quality planning and sales income -- Quality control -- Process management -- Strategic quality management -- Organization for quality -- Developing a quality culture -- Basic concepts of statistics and probability -- Statistical tools for analyzing data -- Understanding customer needs -- Designing for quality -- Designing for quality-statistical tools -- Supply chain management -- Operations-manufacturing sector -- Operations-service sector -- Statiscal process control -- Inspection, test, and measurement -- Marketing, field performance, and customer service -- Administrative and support operations -- Quality information systems -- Quality assurance; quality audit.
650		0	_aQuality control.
856	4	2	_3Publisher description _uhttp://www.loc.gov/catdir/description/mh021/00056621.html
856	4	1	_3Table of contents _uhttp://www.loc.gov/catdir/toc/mh021/00056621.html
942			_2lcc _cBK
999			_c1761 _d9261