000			01873cam a22002894a 4500
001			13711606
005			20210414114053.0
008			040907s2005 nyua b 001 0 eng
020			_a0071443304
040			_aDLC _cDLC _dDLC
050	0	0	_aTS156.8.T73 _b
100			_aGoel, Parveen S.,
245	0	0	_aSix Sigma for transactions and service. / _cParveen S. Goel ... [et al.].
260			_aNew York : _bMcGraw-Hill, _cc2005.
300			_axviii, 555 p. : _bill. ; _c24 cm.
500			_aSeries statement from jacket.
504			_aIncludes bibliographical references and index.
505			_aContents: Quality benchmarks: Roles of services and transactions in global and U.S. economy -- Quality in services and transactions -- Service performance indicators -- The Service crisis -- Transactional six sigma: Introduction -- Define and develop -- Measure and trends -- Analyze and innovate -- Embed -- Designing for service: Axioms of service design -- Customer driven transactional processes -- Designing transactional services for sixma -- Design and optimize service to ensure a robust service package -- Implementing six sigma in service organizations -- Six sigma in services -- Six sigma in outsourcing -- Managing the human capital.
650		0	_aProcess control.
650		0	_aSix sigma (Quality control standard)
830		0	_aSix sigma operational methods series.
856	4	2	_3Publisher description _uhttp://www.loc.gov/catdir/description/mh051/2004058796.html
856	4	2	_3Contributor biographical information _uhttp://www.loc.gov/catdir/bios/mh051/2004058796.html
856	4	1	_3Table of contents _uhttp://www.loc.gov/catdir/toc/mh051/2004058796.html
942			_2lcc _cBK
999			_c1774 _d9274