000			01350nam a22001937a 4500
008			120731t xxu||||| |||| 00| 0 eng d
020			_a0324225032
050			_aTS156.E93
100			_aEvans, James R.
245			_aThe Management and control quality. / _cJames R. Evans
250			_a6th ed.
260			_aAustralia: _bThomsom, _cc2005.
300			_axxii, 760p.: _bill.; _c25cm.
500			_aIncludes index
505			_aContents: The Quality system: Introduction to quality -- Total quality in organizations -- Philosophies and frameworks -- The Management system: Focusing on customers -- Leadership and strategic planning -- Human resource practices -- Process management -- Performance measurement and strategic information management -- Building and sustaining total quality organizations -- Six sigma and the technical system: Principles of six sigma -- Statistical thinking and applications -- Design for six sigma -- Tools for process improvement -- Statistical process control -- Appendix A: areas for the standard normal distribution -- Appendix B: factors for control charts -- Appendix C: random digits -- Appendix D: binomial probabilities -- Appendix E: poisson probabilities -- Appendix F: values of e-iN -- Solutions to selected problems.
650			_bQuality management.
700			_aLindsay, William M.
942			_2lcc _cBK
999			_c1889 _d9389