000			00847nam a22001937a 4500
008			120821t xxu||||| |||| 00| 0 eng d
020			_a0750642300 9780750642309
050			_aTX911.3.F75A22
100			_aAbbott, Peter.
245			_aFront office : procedures, social skills, yield and management. / _cPeter Abbott and Sue Lewry
250			_a2nd ed.
260			_aSan Francisco : _bElseiver, _c1999.
300			_a211 p. : _bill. ; _c25 cm.
500			_aIncludes index.
505			_aContents: Advance bookings --- Check in and related issues -- Guest accounting -- Legal aspects of security -- Hospitality -- Social skills -- Sales -- Marketing aspects -- Yield management -- Groups -- Tariffs -- Control -- Staffing -- Equipment.
650			_aHotel front desk personnel _xHotel management
700			_aLewry, Sue.
942			_2lcc _cBK
999			_c2061 _d9561