000			01005nam a22002057a 4500
005			20210414114136.0
008			120831t xxu||||| |||| 00| 0 eng d
020			_a1857750667
050			_aRT82.B79
100			_aBrooks, Jacqueline.
245			_aTotal quality in general practice : practical steps to implementing the Patient's Charter. / _cJacqueline Brooks and Irene Borgardts
260			_aOxford : _bRadcliffe, _c©1994.
300			_axii, 123 p. : _bill. ; _c23 cm.
500			_aIncludes index.
505			_aContents: A Brief outline of total quality -- The Patients's Charter -- Where are we now? the health-check phase -- Quality in organizational culture and management style -- The Physical environment -- Quality in systems and procedures -- Setting standards and targets -- Monitoring standards and developing a business plan.
650			_aFamily practice. _xTotal quality management.
650			_aGeneral practice -- Management
700			_aBorgardts, Irene.
942			_2lcc _cBK
999			_c2276 _d9776