| 000 | 01416cam a2200361 a 4500 | ||
|---|---|---|---|
| 001 | 5386881 | ||
| 005 | 20210414114142.0 | ||
| 006 | m u | ||
| 007 | cr cn||||||||| | ||
| 008 | 920817s1993 caua s 000 0 eng | ||
| 010 | _z 92054368 //r95 | ||
| 020 | _z1560521783 | ||
| 035 | _a(CaPaEBR)ebr10058026 | ||
| 035 | _a(NNC)5386881 | ||
| 040 |
_aCaPaEBR _cCaPaEBR |
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| 050 | 1 | 4 | _aHF5415.5.G46 |
| 082 | 0 | 4 |
_a658.8/12 _220 |
| 100 | 1 | _aGerson, Richard F. | |
| 245 | 1 | 0 |
_aMeasuring customer satisfaction. / _cRichard F. Gerson. |
| 260 |
_aMenlo Park, Calif. : _bKogan Page, _cc1993. |
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| 300 |
_aix, 144 p. : _bill. ; _c26 cm. |
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| 490 | 1 | _aFifty-Minute series | |
| 505 | _aContents: Introduction -- Customer satisfaction -- Measuring quality and customer satisfaction -- Researching customer satisfaction -- Managing customer satisfaction -- Customer service/satisfaction surveys -- Appendices. | ||
| 533 |
_aElectronic reproduction. _bPalo Alto, Calif. : _cebrary, _d2004. _nAvailable via World Wide Web. _nAccess may be limited to ebrary affiliated libraries. |
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| 650 | 0 | _aConsumer satisfaction. | |
| 650 | 0 |
_aCustomer services _xEvaluation. |
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| 655 | 0 |
_aElectronic books. _2local |
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| 710 | 2 | _aebrary, Inc. | |
| 830 | 0 | _aFifty-Minute series. | |
| 856 | 4 | 0 |
_uhttp://www.columbia.edu/cgi-bin/cul/resolve?clio5386881 _zClick here for full text. |
| 942 |
_2lcc _cBK |
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| 999 |
_c2395 _d9895 |
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