000			01318nam a22001937a 4500
008			121010t xxu||||| |||| 00| 0 eng d
020			_a9780749453459
050			_aHF5547.5.F84
100			_aFrance, Sue
245			_aThe definitive personal assistant & seretarial handbook: a best-practice guide for all secretaries, PAs, office managers and executive assistants. / _cSue France
260			_aLondon: _bKogan Page, _c2009.
300			_aviii, 246 p.: _bill.; _c24cm.
500			_aIncludes index.
505			_aContents: Introduction -- Relationship management -- Communication skills -- Confidence, self-belief and goal setting -- Dealing with difficult people and managing conflict -- Time, organising and stress management -- Organising meetings and events -- Presentations -- Ergonomics: Your health and safety -- Networking -- A chapter to share with your boss -- Conclusion -- Appendix 1: Personal strenghts assessment form -- Appendix 2: Personal development plan (PDP) -- Appendix 3: Preferred thought-processing style -- Appendix 4: Proforma for goal setting -- Appendix 5: Problem-solving master.
650			_aAdministrative assistants _x Handbooks, manuals, etc.
650			_aSecretaries _x Handbooks, manuals, etc.
650			_aOffice management _x Handbooks, manuals, etc.
942			_2lcc _cBK
999			_c2417 _d9917