000			00731nam a22001697a 4500
008			121106t xxu||||| |||| 00| 0 eng d
020			_a8179290441
050			_aHF5718.M14
100			_aMcDermott, Ian
245			_aImproving communications skills through the NLP approach. / _cIan, Mcdermott and Joseph O'Conner
260			_aIndia: _bInfinity Books: _c2003.
300			_axii, 200 p.: _bill.; _c20cm.
500			_aIncludes index.
505			_aContents: Setting the scene -- Raport -- Points of view -- Outcomes -- From purpose to practice -- Organisational values -- Individual values -- The Motivational minefield -- Building a common language -- Working styles -- Finale.
700			_aO'Conner, Joseph.
942			_2lcc _cBK
999			_c2509 _d10009