000			01930cam a2200289 a 4500
001			1086505
005			20210414114155.0
008			920128s1992 ilua b 001 0 eng
010			_a 92006945
020			_a1556235402
040			_aDLC _cDLC _dDLC
050	0	0	_aHD62.15.B73
082	0	0	_a658.4 _220
100	1		_aBrocka, Bruce.
245	1	0	_aQuality management :implementing the best ideas of the masters. / _cBruce Brocka and M. Suzanne Brocka.
260			_aHomewood, Ill. : _bBusiness One Irwin, _cc1992.
300			_axvii, 408 p. : _bill. ; _c24 cm.
504			_aIncludes bibliographical references (p. 323-368) and index.
505	0		_aContents: Foundational issues: What is quality management? -- Why quality management? -- Primary elements of quality management -- Implementation -- Quality masters: Philip Crosby -- W. Edwards Deming -- Armand V. Feigenbaum -- Kaoru Ishikawa -- Joseph M. Juran -- Tom Peters -- Genichi Taguchi -- Historical masters -- Management dynamics: Companywide dynamics -- Supervisory level dynamics -- Maximizing individual performance -- Tools and techniques: Organizing -- Planning -- Self-examination -- Group techniques -- Statistical tools -- Specialized techniques -- Resources: The Essential TQM library -- The Briefcase library -- A TQM library -- Annotated journals list -- Additional resources -- Appendices: When all else fails--75 quick start ideas. 1992 examination items and point values.
650		0	_aTotal quality management.
700	1		_aBrocka, M. Suzanne.
856	4	2	_3Publisher description _uhttp://www.loc.gov/catdir/description/mh022/92006945.html
856	4	2	_3Contributor biographical information _uhttp://www.loc.gov/catdir/enhancements/fy1012/92006945-b.html
906			_a7 _bcbc _corignew _d1 _eocip _f19 _gy-gencatlg
942			_2lcc _cBK
999			_c2561 _d10061