000			01489nam a22001937a 4500
008			140530b xxu||||| |||| 00| 0 eng d
020			_a0072932104
050			_aHF5718.L633
100			_aLocker, Kitty O.
245			_aBusiness communication: Building critical skills. / _cKitty O. Locker.
250			_a3rd ed.
260			_aNew York: _bMcGraw Hill Irwin, _c2007.
300			_axxvi, 559p.: _bill.; _c27cm.
500			_aIncludes index and glossary.
505			_aContents: Business communication, management, and success -- Adapting your message to your audience -- Communicating across cultures -- Planning, writing, and revising -- Designing documents, slides, and screens -- You-attitude -- Positive emphasis -- Reader benefits -- Formats for letters and memos -- Informative and positive messages -- Negative messages -- Persuasive messages -- E-mail messages and web writing -- Editing for grammar and punctuation -- Choosing the right word -- Revising sentences and paragraphs -- Listening -- Working and writing in teams -- Planning, conducting, and recording meetings -- Making oral presentations -- Proposals and progress reports -- Finding, analyzing, and documenting information -- Short reports -- Long reports -- Using visuals -- Researching jobs -- Resumes -- Job application letters -- Job interviews -- Follow-up letters and calls and job offers -- Glossary -- Index.
650			_aBusiness communication.
700			_aKaczmarek, Stephen Kyo.
942			_2lcc _cBK
999			_c2911 _d10411