| 000 | 01139nam a22001697a 4500 | ||
|---|---|---|---|
| 008 | 140604b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9780320324381320 | ||
| 050 | _aHD62.15.D4 | ||
| 100 | _aEvans,James R. | ||
| 245 |
_aQuality and performance excellence:Management, Organization, and Strategy. / _cJames R.Evans. |
||
| 250 | _a5th ed. | ||
| 260 |
_aAustralia: _bThomson, _c2008. |
||
| 300 |
_ax,502p.: _bill; _c23cm. |
||
| 500 | _aIncludes index. | ||
| 505 | _aContents:-- Foundations of Quality and Performance Excellence:Introduction to quality and Performance excellence:Frameworks for organizational quality: performance Excellence,Competitive Advantage,Strategic Management -- Performance Excellence and Organizational Theory: Quality in the Customer -Supplier relationships: Designing organizations for Performance excellence: Tools and Techniques for performance excellence -- Performance Excellence and Organizational Behavior: Quality Teamwork: Engagement,Empowerment,and Motivation -- Leadership and Implementation: Leadership for Performance excellence: Performance excellence and Organizational change. | ||
| 942 |
_2lcc _cBK |
||
| 999 |
_c2945 _d10445 |
||