| 000 | 00691nam a22001697a 4500 | ||
|---|---|---|---|
| 008 | 140625b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a1861523866 | ||
| 050 | _aHF5438.4.M36 | ||
| 100 | _aedited by Hartely Bob | ||
| 245 |
_aThe management of sales and cutomer relations. / _cBob Hartley |
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| 260 |
_aAustralia: _bThomson, _c2002. |
||
| 300 |
_aviii,851p.: _c20cm. |
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| 500 | _aIncludes index. | ||
| 505 | _aContents: The changing nature of sales and customer relation -- Selling and negotiation -- Database marketing -- Customer service and relationship marketing -- Managing agents and distributors -- Telemarketing and trade fairs. | ||
| 700 | _aStarkey, Michael. | ||
| 942 |
_2lcc _cBK |
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| 999 |
_c3080 _d10580 |
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