000			01314nam a22001697a 4500
008			150126b xxu||||| |||| 00| 0 eng d
020			_a0324223048
050			_aHF5718.3.G838
100			_aGuffey, Mary Ellen.
245			_aBusiness communication: process and product. / _cMary Ellen Guffey.
250			_a5th ed.
260			_aAustralia: _bThomson, _c2006.
300			_axxxix,585p.: _bill.; _c25cm.
500			_aIncludes index.
505			_aContents: Communication foundations: Communicating at work -- Communicating in small groups and teams -- Workplace listening and non-verbal communication -- Communicating across cultures -- Guffey's3-x-3 writing process: Writing process phase1: Analyze, anticipate, adapt -- Writing process phase 2: Research, organize, compose -- Writing process phase3: Revise, proofread, evaluate -- Business correspondence: Routine E-mail messages and memos -- Routine letters and goodwill messages -- Negative messages -- Reports and proposals: Preparing to write business reports -- Organizing and writing typical business reports -- Proposals and formal reports -- Presentations: Speaking with confidence -- Employment communication -- Competent language usage(C.L.U.E.) -- Reference guide to document formats -- Documentation formats -- Correction symbols.
942			_2lcc _cBK
999			_c5300 _d12800